507 lines
12 KiB
JSON
507 lines
12 KiB
JSON
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{
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"name": "74 IT helpdesk + release API (reference)",
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"nodes": [
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{
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"name": "Question webhook",
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"type": "n8n-nodes-base.webhook",
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"typeVersion": 2,
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"parameters": {
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"httpMethod": "POST",
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"path": "my-helpdesk",
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"responseMode": "responseNode",
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"options": {}
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},
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"webhookId": "de518e93-ed19-541f-a6fc-687a4efaf1b2",
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"position": [
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0,
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300
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],
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"id": "a1c7ad38-705e-5042-a2f4-8dbb40d08c5d"
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},
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{
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"name": "Has question?",
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"type": "n8n-nodes-base.if",
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"typeVersion": 2.2,
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"parameters": {
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"conditions": {
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"options": {
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"caseSensitive": true,
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"leftValue": "",
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"typeValidation": "loose",
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"version": 2
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},
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"conditions": [
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{
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"id": "c1",
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"leftValue": "={{ $json.body.question }}",
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"rightValue": "",
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"operator": {
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"type": "string",
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"operation": "notEmpty",
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"singleValue": true
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}
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}
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],
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"combinator": "and"
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},
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"options": {}
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},
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"position": [
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220,
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300
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],
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"id": "97ced79b-5b5b-5519-ab42-0549d01297fa"
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},
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{
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"name": "Reject empty",
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"type": "n8n-nodes-base.respondToWebhook",
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"typeVersion": 1.1,
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"parameters": {
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"respondWith": "json",
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"responseBody": "{ \"error\": \"question is required\" }",
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"options": {
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"responseCode": 400
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}
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},
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"position": [
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440,
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560
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],
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"id": "32e5818c-2e23-5dfb-a7ca-401c397dbf91"
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},
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{
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"name": "Get release",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "http://data-api:8800/releases/helpdesk",
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"options": {}
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},
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"position": [
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440,
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300
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],
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"id": "4fc56dcd-9bf3-598d-807e-dbad2a261b60"
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},
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{
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"name": "Pick release",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const body = $('Question webhook').first().json.body;\nconst r = $json;\nconst bucket = [...String(body.user ?? '')].reduce((sum, ch) => sum + ch.codePointAt(0), 0) % 100;\nlet release = r.active, channel = 'stable';\nif (body.release) { release = String(body.release); channel = 'pinned'; }\n\nconst info = r.releases?.[release];\nif (!info) return [{ json: { ok: false, release, known: Object.keys(r.releases ?? {}) } }];\nreturn [{ json: { ok: true, release, channel, bucket, prompt_version: info.prompt_version, model: info.model } }];"
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},
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"position": [
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660,
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300
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],
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"id": "b4fbbc09-b505-50ad-8df1-5b45d911bc13"
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},
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{
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"name": "Known release?",
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"type": "n8n-nodes-base.if",
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"typeVersion": 2.2,
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"parameters": {
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"conditions": {
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"options": {
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"caseSensitive": true,
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"leftValue": "",
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"typeValidation": "loose",
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"version": 2
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},
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"conditions": [
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{
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"id": "c1",
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"leftValue": "={{ $json.ok }}",
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"rightValue": "",
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"operator": {
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"type": "boolean",
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"operation": "true",
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"singleValue": true
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}
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}
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],
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"combinator": "and"
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},
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"options": {}
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},
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"position": [
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880,
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300
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],
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"id": "0a29dfa9-f2d4-5012-8fb9-d55f2f16b134"
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},
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{
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"name": "Reject release",
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"type": "n8n-nodes-base.respondToWebhook",
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"typeVersion": 1.1,
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"parameters": {
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"respondWith": "json",
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"responseBody": "={{ JSON.stringify({ error: 'unknown release', release: $json.release, known: $json.known }) }}",
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"options": {
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"responseCode": 400
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}
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},
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"position": [
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1100,
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560
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],
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"id": "1fba4d4a-1c00-516d-ae17-b92e5859ba05"
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},
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{
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"name": "Get prompt",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "=http://data-api:8800/prompts/helpdesk/{{ $('Pick release').first().json.prompt_version }}",
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"options": {
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"timeout": 2000
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}
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},
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"position": [
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1100,
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300
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],
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"id": "8d2a0079-38a2-5b93-8f20-60f49cfa9a95",
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"onError": "continueErrorOutput"
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},
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{
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"name": "Search FAQ",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "http://data-api:8800/faq",
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"options": {},
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"sendQuery": true,
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"queryParameters": {
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"parameters": [
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{
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"name": "q",
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"value": "={{ $('Question webhook').first().json.body.question }}"
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}
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]
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}
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},
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"position": [
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1540,
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300
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],
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"id": "4456c2ab-6f27-51f8-85ca-764770500d11"
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},
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{
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"name": "Get ticket",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "=http://data-api:8800/tickets/{{ (($('Question webhook').first().json.body.question.match(/T-?\\d{4}/i) || ['NONE'])[0]).toUpperCase().replace(/^T(\\d)/, 'T-$1') }}",
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"options": {
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"response": {
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"response": {
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"neverError": true
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}
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}
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},
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"sendQuery": true,
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"queryParameters": {
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"parameters": [
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{
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"name": "requester",
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"value": "={{ $('Question webhook').first().json.body.user ?? '' }}"
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}
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]
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}
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},
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"position": [
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1760,
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300
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],
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"id": "57e1d9e0-0c2c-5fc3-8a4d-07f67ee6fc28"
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},
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{
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"name": "Answer",
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"type": "@n8n/n8n-nodes-langchain.agent",
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"typeVersion": 3.1,
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"parameters": {
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"promptType": "define",
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"text": "=질문: {{ $('Question webhook').first().json.body.question }}\nFAQ: {{ JSON.stringify($('Search FAQ').first().json.results ?? []) }}\n접수 건: {{ JSON.stringify($('Get ticket').first().json) }}",
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"options": {
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"systemMessage": "={{ $('Registry prompt').isExecuted ? $('Registry prompt').first().json.text : $('Fallback prompt').first().json.text }}",
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"maxIterations": 1
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}
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},
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"position": [
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1980,
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300
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],
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"id": "cd9a4e0f-6647-562b-a8cb-ddd7afc4a630"
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},
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{
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"name": "Answer model",
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"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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"typeVersion": 1.2,
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"parameters": {
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"model": {
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"__rl": true,
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"mode": "id",
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"value": "={{ $('Pick release').first().json.model }}"
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},
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"options": {
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"temperature": 0
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}
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},
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"credentials": {
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"openAiApi": {
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"id": "openAiCourse0001",
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"name": "OpenAI (.env)"
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}
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},
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"position": [
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1980,
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520
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],
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"id": "5e6f25ad-b0ae-5140-b91f-257f4102d662"
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},
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{
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"name": "Build result",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const results = $('Search FAQ').first().json.results ?? [];\nconst result = { route: '자동 답변', answer: String($json.output ?? '').trim(), sources: results.map((r) => r.id) };\nconst i = $('Pick release').first().json;\nresult.version = { release: i.release, prompt_version: i.prompt_version, model: i.model, channel: i.channel, prompt_source: ($('Registry prompt').isExecuted ? 'registry' : 'fallback') };\nreturn [{ json: result }];"
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},
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"position": [
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2200,
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300
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],
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"id": "362754dd-f5a7-507b-8b7c-634088466cbc"
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},
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{
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"name": "Send result",
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"type": "n8n-nodes-base.respondToWebhook",
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"typeVersion": 1.1,
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"parameters": {
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"respondWith": "json",
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"responseBody": "={{ $json }}",
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"options": {}
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},
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"position": [
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2420,
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300
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],
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"id": "992548f2-1522-5857-b313-70b9986f2781"
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},
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{
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"name": "Registry prompt",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3.4,
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"position": [
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|
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1320,
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|
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300
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],
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"id": "32f27066-1bd9-5201-a27a-94be437a53cc",
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"parameters": {
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"assignments": {
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"assignments": [
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{
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"id": "f0",
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"name": "text",
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"value": "={{ $json.text }}",
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"type": "string"
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}
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]
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},
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"options": {}
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}
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},
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{
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"name": "Fallback prompt",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3.4,
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"position": [
|
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|
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1320,
|
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|
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540
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|
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],
|
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"id": "afbb4b25-a0b2-53a9-b92d-d6908403ba2a",
|
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"parameters": {
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"assignments": {
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"assignments": [
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{
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"id": "f0",
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"name": "text",
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"value": "You are the company IT help desk. Answer in Korean in at most 3 sentences, using only the FAQ entries and the ticket record given. Never invent steps, dates or names. For a ticket, say its status and note. If the data does not answer the question, say \"찾지 못했습니다\" and that a staff member will help. Use 합니다체.",
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"type": "string"
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}
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]
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},
|
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"options": {}
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}
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}
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],
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"connections": {
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"Question webhook": {
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"main": [
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[
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{
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"node": "Has question?",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Has question?": {
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"main": [
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[
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{
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"node": "Get release",
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"type": "main",
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"index": 0
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}
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],
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[
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{
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"node": "Reject empty",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Get release": {
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|
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"main": [
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[
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{
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"node": "Pick release",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Pick release": {
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|
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"main": [
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[
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{
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"node": "Known release?",
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"type": "main",
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"index": 0
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||
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}
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]
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]
|
||
|
|
},
|
||
|
|
"Known release?": {
|
||
|
|
"main": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Get prompt",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
],
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Reject release",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
},
|
||
|
|
"Get prompt": {
|
||
|
|
"main": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Registry prompt",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
],
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Fallback prompt",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
},
|
||
|
|
"Search FAQ": {
|
||
|
|
"main": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Get ticket",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
},
|
||
|
|
"Get ticket": {
|
||
|
|
"main": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Answer",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
},
|
||
|
|
"Answer model": {
|
||
|
|
"ai_languageModel": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Answer",
|
||
|
|
"type": "ai_languageModel",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
},
|
||
|
|
"Answer": {
|
||
|
|
"main": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Build result",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
},
|
||
|
|
"Build result": {
|
||
|
|
"main": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Send result",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
},
|
||
|
|
"Registry prompt": {
|
||
|
|
"main": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Search FAQ",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
},
|
||
|
|
"Fallback prompt": {
|
||
|
|
"main": [
|
||
|
|
[
|
||
|
|
{
|
||
|
|
"node": "Search FAQ",
|
||
|
|
"type": "main",
|
||
|
|
"index": 0
|
||
|
|
}
|
||
|
|
]
|
||
|
|
]
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"settings": {
|
||
|
|
"executionOrder": "v1"
|
||
|
|
}
|
||
|
|
}
|